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Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

3 courses found

    • Delivery Format: Public Classroom
    • Date 31 August-04 September, 2025 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 05-08 October, 2025 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 21-24 December, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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